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Human Review &Quality Control.

AI can produce useful work quickly, but speed and confidence are not the same as accuracy. Before AI output becomes part of a real document, decision or action, someone needs to check what is true, what is missing and what still requires human judgment.

01 / WHY REVIEW MATTERS

AI can sound finished before the work is actually finished.

A response can be grammatically strong, well structured and convincing while still containing a wrong number, missing fact, unsupported assumption or unsuitable recommendation.

That is why workplace AI should usually be treated as an intermediate output: something that helps move the task forward, but still needs the level of human checking appropriate to the situation.

QUALITY CONTROL PRINCIPLE

The better the output looks, the easier it can be to overlook hidden errors. Review the evidence, not just the presentation.

02 / SIX REVIEW CHECKS

Use a repeatable review instead of relying on a quick glance.

01

Facts

Check names, dates, quantities, references, calculations and other factual details against the source information.

02

Completeness

Confirm that important context, requirements, exceptions and unresolved points have not been omitted.

03

Assumptions

Identify anything AI has inferred or invented that is not directly supported by the available evidence.

04

Logic

Check whether the conclusion actually follows from the facts and whether any important reasoning step is missing.

05

Communication

Review tone, wording, audience, clarity and whether the result could be misunderstood.

06

Authority

Confirm whether the output is only a draft or recommendation, and who has responsibility for the final decision or action.

REVIEW FRAMEWORK
Facts→Completeness→Assumptions→Logic→Communication→Authority
03 / REVIEW LEVELS

Not every AI output needs the same amount of checking.

Review effort should increase with the consequence of being wrong. A low-risk draft and a decision affecting money or operations should not be treated the same way.

01
LIGHT REVIEW

Low-risk internal drafts

EXAMPLES

Simple rewriting, brainstorming, formatting and non-critical internal content.

CONTROL

Quick human check for clarity, obvious errors and suitability before use.

02
STRUCTURED REVIEW

Operational and external work

EXAMPLES

Reports, customer or supplier communication, analysis summaries and recommendations.

CONTROL

Verify key facts, source information, assumptions, format and required actions.

03
EXPERT / AUTHORISED REVIEW

Higher-consequence work

EXAMPLES

Important financial, safety, legal, employment or operational decisions.

CONTROL

Use qualified human expertise, organisational controls and formal approval where required.

DO NOT CONFUSE REVIEW WITH APPROVAL

A person may verify that an AI-generated document is accurate without having authority to approve the business action described in that document.

04 / RED FLAGS

Some signals should trigger a closer review.

01A very specific claim with no visible source
02A confident explanation for an unresolved issue
03Numbers that were calculated without being checked
04Important facts missing from the original input
05A recommendation presented as if it were an approved decision
06Wording that changes the meaning of the source information
USEFUL HABIT

When AI makes a statement that matters, ask yourself: “What evidence would I need to confirm this without the AI?”

05 / REAL-WORK EXAMPLE

Review an AI-generated stock discrepancy summary.

Imagine a warehouse system shows 2,160 units while two physical counts confirm 2,131 units. The verified difference is 29 units. AI is asked to draft a management summary from the investigation notes.

01
SOURCE

Verify the quantities

System stock is 2,160 units and two physical counts confirm 2,131 units. The verified difference is 29 units.

02
EVIDENCE

Separate completed checks from assumptions

Receiving, outbound movements and adjustment records were reviewed. The information available does not yet confirm the root cause.

03
AI OUTPUT

Check what the model added

If the draft says the shortage was caused by a missed dispatch posting, remove or rewrite that statement unless the records prove it.

04
COMMUNICATION

Review the management summary

Make sure the report clearly distinguishes verified facts, investigation completed, unresolved issues and recommended next checks.

05
APPROVAL

Keep the final decision with the authorised person

Any inventory adjustment, escalation or corrective action should follow the organisation's approval process.

UNSAFE WORDING

“The 29-unit shortage was caused by an outbound transaction that was not posted correctly.”

BETTER WORDING

“A verified shortage of 29 units remains unresolved after review of the available receiving, outbound and adjustment records. Further investigation is required before confirming the root cause.”

The second version keeps verified facts separate from an unconfirmed explanation. That distinction is one of the most important parts of reviewing AI-generated operational content.

06 / FINAL REVIEW QUESTIONS

Before using the output, answer six questions.

01What information did the AI use?
02Which statements can I verify directly?
03What did the AI infer?
04What could happen if this output is wrong?
05Who must review or approve it?
06Is this ready to use, or only ready for the next step?
STOP CONDITION

If an important statement cannot be verified and the consequence of being wrong is meaningful, do not treat the output as final. Get the missing evidence, expertise or approval first.

07 / PRACTICAL TAKEAWAY

Quality comes from the combination of AI speed and human control.

AI can reduce drafting and information-handling effort, but the person reviewing the output is still responsible for checking whether it is accurate, appropriate and ready for the next step.

01Generate

Use AI for the defined task.

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02Verify

Check against the evidence.

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03Correct

Remove errors and assumptions.

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04Approve

Use the right human authority.

NEXT LESSON

Building Reusable Prompts

Learn how to turn effective one-time prompts into repeatable templates that can support consistent work.

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